Refund policy
Return & Refund Policy
Our Policy At DRIXKY, we want you to be happy with your purchase. Refunds and exchanges are available only in the case of a damaged product.
Eligibility for Refund or Exchange
- Refunds and exchanges are only processed for damaged items
- To be eligible, you must provide valid proof of damage at the time of opening the package
Important: Unboxing Video Required
- You must record a clear video while opening your order
- Claims submitted without an unboxing video will not be accepted
- This policy protects both you and us in case of any dispute
Exchange Policy
- Only damaged products are eligible for exchange
- No exchanges for change of mind, wrong size selection, or other reasons
How to Raise a Claim
- Record a video while opening your package
- Email us at drixkysupport@gmail.com with your order number and the unboxing video attached
- Our team will review your claim and respond within 3–5 business days
Non-Refundable Situations
- Items damaged due to misuse after delivery
- Claims submitted without an unboxing video
- Change of mind or incorrect size ordered